In 2017, ACS Clothing partnered with Tip Top Tux / Al’s Formalwear to provide warehousing and fulfillment for their tuxedo rentals. As part of that process, a long term alternative was required for their existing in-store order management software.
Al's had been using their existing software for a number of years, however by that point it was dated, unsupported and lacked basic functionality.
To start the process, I was involved with and led various design workshops, affinity mapping sessions, and worked closely with Product Owners and stakeholders.
Mapping out the journey, we identified where our new software would fit into that process and used that information to identify MLP’s and key journeys.
From these discussions and planning sessions, I then created paper prototypes and, eventually, clickable wireframes and prototypes in Invision. It showed how staff in stores would work with their customer to create an order, add party members, plus select and customise tuxedo packages.
A prototype of this project can be viewed here.